FREE SHIPPING WHEN YOU SPEND OVER $100 | GET $10 OFF ORDERS OVER $60. USE CODE: 10OFF

FAQ

What makes Senscience different from other hair care lines?

After years of research, Senscience discovered how to mimic the cellular chemistry of the hair and created a scientific copy of the hair’s cellular membrane complex. They called it ICMC (Inner Cellular Membrane Complex). It works as a vital bonding fluid that helps to hold the inner cuticular cell structure together. ICMC acts where it is needed the most, without any build up. Hair’s strength and energy are boosted noticeably from the inside out increasing hair’s resilience, elasticity, flexibility and condition. You notice the

difference immediately after the first use and the hair’s condition improves with each application. Vitalock-6 contains this original ICMC plus the 6 vital key ingredients.

 

Can Senscience products be used by the entire family including children?

Yes, the entire family including children can use Senscience products. But we do not recommend using it on babies, as the products are not tear-free.

 

Is the entire Senscience collection safe for colour-treated hair, even bright reds?

Yes, all Senscience products have always been designed to be safe for use on colour-treated hair. However, for newly coloured hair and for fashion colours, we recommend using True Hue Shampoo and Conditioner to preserve colour vibrancy by over 98% and double hair shine.

 

Are Senscience products tested on animals?

No, Senscience products are not tested on animals.

 

How long does it take to confirm my order?

Your order will be confirmed within 1 business day.

 

How long does shipping take?

Melbourne: Next business day

Brisbane: 2-3 days

Sydney: 1-2 days

ACT: 1-2 days

Adelaide: 1-2 days

Hobart: 1-2 days

Perth: 4-5 days

Darwin: 5-6 days

Alice Springs: 6-7 days

 

How much does shipping cost?

Shipping is free for all orders of $100 AUD and over within Australia.

Orders below $100 AUD are charged a flat delivery rate of $10 AUD within Australia.

 

Do you ship to PO Boxes, Locked Bags or Parcel Lockers?

Unfortunately we do not deliver to PO Boxes, Locked Bags or Parcel Lockers. 

 

Where is my order?

Once your order is processed you will receive a tracking number the following business day.

 

Do you offer international shipping?

Products purchased on this website can only be delivered within Australia.

 

Do you offer refunds and returns?

Unfortunately we do not refund or return opened or used products. However if there is a problem with your product we will happily accept refunds within 30 days.

 

How do I process my return?

Please get in contact with our customer service team at info@senscience.com.au and they will happily help you process your return.